How can I contact your customer support team?
If you can’t find the answer to your question in our F.A.Q. then please email our customer support team at support@uppper.com Please include your order number and other details in the email as well.
How long does it take to get a response from your customer support team?
We try our best to respond within the first five minutes. BUT normally it can take up to 24 hours 😉
Do you offer discounts and/or promotions?
We do occasionally offer additional discounts and promotions. Subscribe to our email newsletter to receive news on special offers and new product launches. OR follow us on Instagram @UPPPER to make sure you never miss out any special promotions and our cool posts!
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, JCB, Diners Club, Apple Pay, Google Pay, and PayPal.
We do not accept cash or Bitcoin 😢
What resistance band size should I get?
We recommend picking a resistance band size based on your weight. Please go with Small/Medium if you are under 150lbs / 68kg. Please go with Large/X-Large if you are over 150lbs / 68kg.
How do you clean your resistance bands?
You can machine wash your resistance bands with cold water and gentle cycle. Then air dry them. Do not machine dry them.
Where do you ship from?
From our distribution center in Aurora, Colorado!
How much is shipping?
UNITED STATES
- $5 USD flat fee for Standard shipping, all states within the USA
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$8 USD flat fee for Priority shipping, all states within the USA on orders under $75
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$3 USD flat fee for Priority shipping, all states within the USA on orders over $75
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FREE Shipping for domestic, all states within the USA on orders over $75 USD
INTERNATIONAL
There is no flat rate fee or free shipping available. The shipping rate will be calculated at checkout based on the weight and dimensions of the product or products ordered.
*Visit our Shipping Policy for more information.
What countries do you ship to?
Europe: Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia.
International: Argentina, Aruba, Bahamas, Bahrain, Brazil, Cayman Islands, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Hong Kong, India, Indonesia, Israel, Jamaica, Japan, Kuwait, Malaysia, New Zealand, Nicaragua, Norway, Panama, Peru, Philippines, Qatar, Saudi Arabia, Singapore, South Africa, South Korea, Switzerland, Taiwan, Thailand, Trinidad & Tobago, United Arab Emirates, Vietnam.
Are there any customs fees, import taxes, duties, etc. for non-US orders?
All international orders are subject to customs and duty fees as defined by the country of import. However, we’ve made things easier for you by allowing you to pay any duties during the checkout process. All international orders are shipped DDP (Delivery Duty Paid) meaning that all fees will be calculated at checkout and will be included in the order’s total.
Do you ship to APO, FPO, and DPO addresses?
Yes we do, and we thank you for your service! 🇺🇸
I haven’t received my confirmation email, what do I do?
Check your spam folder!! If it’s nowhere to be found then please email us at support@uppper.com with as many details as possible.
Can I change and/or cancel my order?
We can no longer change or cancel an order once it has shipped. If your order has not shipped then please contact us immediately so we can help resolve the issue. Email us at support@uppper.com
I ordered the wrong size and/or product, what can I do?
Just make sure to email us ASAP because once it's shipped it is completely out of our hands.
How do I track my order?
Once your order has shipped, you will receive a shipping confirmation via email with a tracking number. Can't find your email with tracking? Just shoot us an email at support@uppper.com with your order number
How long will it take for my order to arrive?
Orders placed on uppper.com will be processed and shipped within 2–3 business days.
Orders shipped in the United States can take anywhere from 2-7 business days to arrive.
Orders shipped outside the U.S. can take anywhere from 7-14 business days to arrive, but it is not guaranteed! Our shipping partner, Passport, will email you a tracking number which will include door-to-door tracking and delivery confirmation.
My order is taking longer to arrive than you specified, what's going on??
Your order might be taking longer than usual to arrive because of multiple reasons like holidays, weekend, or other unexpected delays.
My order is marked as delivered, but I haven’t received it. What should I do?
First, check your order confirmation email to make sure the shipping address is correct. Second, ask your roommates, parents, grandma, your dog.. just to make sure they didn't take it 🤔 If your roommate didn't take it, then check all the places where your packages could’ve been left.
If you still can’t find it then email us at support@uppper.com and we will help you find it!
The tracking number hasn’t updated in a few days, I think it may be lost. What can I do?
Please contact us if your tracking number has been stuck in the same location for a week. Email us at support@uppper.com and we will gladly help resolve this issue for you.
My order is being shipped back to you, what do I do?
Email us at support@uppper.com with your order number so we can assist you with this issue.
Can I exchange or return my item?
Yes, but only for U.S. orders! There are no exchanges, returns, or refunds on international orders at this time, but we’re working on implementing them in the future.
For U.S. orders, if for any reason you're not happy with your UPPPER gear, return it within 30 days from the shipping confirmation date unworn and return it in its original packaging. There is a $5 processing fee to make a return. However, exchanges and returns for store credit are free.
You can return it one of two ways:
- You can return your item through the nearest Happy Returns bar. No need to have a box, tape, or a shipping label. Just bring your item along with a QR code to a location near you!
- You can return your item by using a prepaid label and shipping through your local post office.
Our bad! Just email us at support@uppper.com with your order number and photo of the wrong item so we can take care of it! And visit our Returns Policy for more information on how to process your exchange/return.
I received a faulty item, what can I do?
Please email us at support@uppper.com with your order number and with photos of the faulty item. We will be happy to help resolve this issue for you – visit our Returns Policy for more information on how to process your exchange/return.
