Got questions? We've got answers.
Orders & payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, Apple Pay, Google Pay, and PayPal. We don't accept cash or Bitcoin - sorry!
Do you offer buy now, pay later?
Yes! We offer flexible payment options through Afterpay and Klarna. You'll see these options at checkout.
Can I change or cancel my order?
Once an order has shipped, we can no longer make changes. If it hasn't shipped yet, email us ASAP at support@uppper.com and we'll do our best to help.
I ordered the wrong size or product - what now?
Oh no! Email us immediately at support@uppper.com. Once the order ships, it's out of our hands — so the sooner, the better. If you've already received your order, you can exchange it for the correct size through our UPPPER Returns Portal.
I didn't get a confirmation email - help!
First, check your spam folder - it might've ended up there! If you still can't find it, email us at support@uppper.com with as many details as possible.
Do you sell gift cards?
Yes! UPPPER eGift Cards are available in the Accessories section of our store. They're delivered via email and never expire - perfect for the gym person in your life who's impossible to shop for.
Shipping & tracking
What countries do you ship to?
We ship internationally to a wide range of countries. Visit our Shipping Policy for the full list.
Where do you ship from and how long does it take?
We ship from Aurora, Colorado! Orders are processed within 2–3 business days. US orders typically arrive in 2–7 business days. International orders take 7–14 business days, though this isn't guaranteed as carriers can experience unexpected delays.
How much does shipping cost?
United States
Standard shipping: $5.99 flat rate
Priority shipping: $8.00 (orders under $75) / $3.99 (orders over $75)
Free shipping on all US orders over $75
International
Calculated at checkout based on weight and destination. See our Shipping Policy for full details.
Standard shipping: $5.99 flat rate
Priority shipping: $8.00 (orders under $75) / $3.99 (orders over $75)
Free shipping on all US orders over $75
International
Calculated at checkout based on weight and destination. See our Shipping Policy for full details.
How do I track my order?
Once your order ships, you'll get a confirmation email with a tracking number. Can't find it? Email us at support@uppper.com with your order number and we'll track it down for you.
My order says delivered but it's not here.
First, double-check your shipping address on your confirmation email. Then ask your roommates, parents, neighbors - anyone who might've grabbed it. Check all the spots packages could've been left. One more thing to consider: some carriers may scan a package as "Delivered" by mistake and then redeliver it within the next few days. Still missing? Email us at support@uppper.com and we'll figure it out together.
Do you ship to military addresses (APO/FPO/DPO)?
Yes, we do - and thank you for your service! 🇺🇸
Are there customs fees on international orders?
All international orders are shipped DDP (Delivery Duty Paid), which means any duties and import fees are calculated at checkout and included in your total. No nasty surprises at your door!
Returns & exchanges
What is your return policy?
US orders can be returned within 30 days of the shipping confirmation date, unworn and in original packaging. There's a $5 processing fee for returns, but exchanges and store credit returns are free. International orders are not eligible for returns at this time - we're working on it! Visit our Returns Policy for full details.
How do I make a return or exchange?
Two easy options (available for US Customers only):
1. Happy Returns drop-off - No box, tape, or label needed. Just bring your item and a QR code to your nearest Happy Returns location.
2. Prepaid label - Use a prepaid label and drop it at your local post office.
Start your return at the UPPPER Returns Portal.
1. Happy Returns drop-off - No box, tape, or label needed. Just bring your item and a QR code to your nearest Happy Returns location.
2. Prepaid label - Use a prepaid label and drop it at your local post office.
Start your return at the UPPPER Returns Portal.
I received the wrong item or a faulty product.
That's on us - sorry about that! Email support@uppper.com with your order number and a photo of the item. We'll make it right ASAP.
Products & sizing
How do I choose a lifting belt size?
Measure around your waist at belly button height - that's the number you'll use to select your belt size. When in doubt, size up: a slightly looser belt can be adjusted, but one that's too tight won't be comfortable to lift in. Check the Size Chart for exact measurements.
What's the difference between a lever belt and a prong belt?
Both belts work the same way mechanically, but their fastening systems, feel, and day-to-day usability are completely different. Please read our highly-referenced Blog Post for more details.
Do I need a lifting belt as a beginner?
Not strictly, but it can help! A lifting belt is most beneficial during heavy compound movements like squats and deadlifts - it increases intra-abdominal pressure to support your lower back. If you're just starting out, focus on building solid form first. Once you're consistently lifting heavier, a belt can be a great addition to your gym bag. Think of it as a tool to enhance your training, not a crutch to rely on.
How do I care for my lifting belt?
After each use, wipe down your belt with a damp cloth to remove sweat and chalk. Store it flat or loosely rolled - never folded tightly, as this can crack the leather over time. Avoid soaking or machine washing it. Occasionally conditioning the leather with a leather conditioner will keep it supple and extend its life significantly.
How do I choose a knee sleeve size?
Measure the circumference of your leg about 4 inches above the center of your knee. Use that number against the size chart on the knee sleeve product page. Knee sleeves should feel snug and supportive - not cutting off circulation!
What's the difference between wrist wraps and lifting straps?
They look similar but do completely different things! Wrist wraps go only around your wrist to stabilize the joint and reduce strain during heavy pressing movements like bench press or overhead press. Lifting straps wrap around your wrist and the bar to improve your grip on pulling movements like deadlifts and rows, so your grip doesn't give out before your muscles do. Many lifters use both - just for different exercises.
Are your wrist wraps approved for competition?
Yes! UPPPER Wrist Wraps are USPA-recommended, meaning they meet the standards set by the United States Powerlifting Association and are approved for use in their competitions. Always double-check with your specific federation's rules before competing, as requirements can vary.
Does your apparel run true to size?
Generally yes, but it depends on the fit you're going for. Our hoodies and joggers are designed with a relaxed fit - if you prefer something more fitted, size down. If you like an oversized look, stick to your usual size or go up. When in doubt, check the size chart on each product page, which includes specific measurements for every size.
Account & discounts
Do you offer discounts or promotions?
We do! Subscribe to our email newsletter for early access to sales and new product launches. Or follow us on Instagram @UPPPER so you never miss a drop.
How do athlete/influencer discount codes work?
Our athletes share personal discount codes with their communities. If you've seen a code shared by one of our athletes on social media, you can enter it at checkout in the "Athlete Support" field. Please note that athlete codes do not provide additional savings; rather, they serve as a way to directly support the athlete.
How do I contact customer support?
Email us at support@uppper.com. Include your order number and any relevant details, and we'll get back to you - usually within 24 hours.
Still have questions?
Email us at support@uppper.com. Our team is ready to help!